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emsCharts User Training

emsCharts considers training to be a keystone to the success of implementing an electronic data collection system. Because of this, emsCharts provides several options for user training to allow services to decide which method suits them best. Our proven "train-the-trainer" philosophy has enabled thousands of emsCharts users across the nation build successful electronic data collection programs at their service.

Online Training

The most popular method for emsCharts implementation is via our online training program. This convenient method uses a web conferencing software that we provide to you. This allows your trainer to share with you an application, a desktop, a presentation, or a white board-conveniently through an Internet connection. Your trainer will perform training demonstrations using your actual service database. Web training allows you to ask questions and actively participate as though you were in a classroom.

Online training is performed in three stages to help introduce and educate the user in emsCharts.

Stage 1 is our "Train the Trainer" session where we work with administrative leaders. We explain the basics of setting up users and security, general configuration rules, and how to enter a basic chart. This training generally takes about two hours.

Stage 2 covers "Advanced Configuration and Q & A". This session reviews any aspects of training Stage 1 where questions have come up as well as explains more advanced configuration aspects. We also discuss the reports section of emsCharts as to standard reports included and an introduction to our report generator. Stage 2 training takes about two hours.

Stage 3 is our "Going Live" session. In this session we will answer any remaining questions that may have come up. We will then go over our Go Live Checklist to be sure all needed configuration has been completed. This session lasts about one hour.

On-Site Training

If you desire a customized approach, On-Site Training may be arranged. In this situation an emsCharts Trainer will come to your site and train administrators and other personnel whom you indicate. The emsCharts Trainer will dedicate eight hours of time per day to the training of your personnel. The number of days and subject matter to be covered may be arranged as desired by your service and as accepted by our Trainer. You may customize your training, or allow the emsCharts Training Manager to develop a program for you. A training outline must be approved by our Training Manager prior to the training date.

On Site training has a per diem price plus expenses, with a minimum of two days on site. Your Salesman will make all arrangements for training invoicing.

Additional Training Options / Ongoing Training

Training typically does not end with your Go-Live date. We offer several options for Ongoing training, as needed.

No-Cost Options
Self-help training is available to you at any time, for no extra charge:

Seminars on emsCharts.com
Our helpful slide-show seminars cover a number of topics and are available on the Support page of emsCharts. These may be downloaded and/or run from the Internet.

FAQ and Knowledge Base
Located within the Support section of emsCharts, FAQ's are available anytime to all users.

Additional Fee Options
The following options are available as needed, for an additional cost:

Additional Hours On-Line Training
Additional training time may be scheduled with an emsCharts trainer. You decide on the subject matter to be covered. Contact the emsCharts Training Manager for pricing and to arrange custom sessions.

Online Webinars
Webinar trainings will be setup by the emsCharts Training Manager as needed. They will cover an announced topic and multiple companies may attend at one time. Contact emsCharts for pricing and upcoming schedule.

User Groups and Convention Trainings
These will be set up as possible at various state or National Conventions. Cost and times for these will be dictated by the specific convention and the costs involved for the presentation.

emsCharts Training Manager

Linda Coene joined emsCharts in October of 2006 as the emsCharts Training Manager. She previously spent 10 years in the EMS industry as the Support Director for another EMS software company where she ran both the support and training departments.

Linda is a professional teacher, holding Pennsylvania certification for secondary education is both Mathematics and General Science. She became interested in computer technologies in 1970 while taking graduate Mathematics classes at the University of Pittsburgh. This interest grew into a business in 1978 when she started her own computer consulting company.

Linda's training expertise is an invaluable resource available to all emsCharts customers.

emsCharts User Groups

emsCharts, Inc. offers resources for customers to build regional and local User Groups as well as national groups for special interests in EMS. The groups will provide new and existing users with a means of networking and knowledge-sharing. The objective is to promote product knowledge and a stronger sense of community among users.